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Can’t log in to your Uphold account? Don’t worry — Our team compiled our most frequently asked questions by members when having issues accessing/logging into their accounts below:

Are You Verified? Key benefits of Verifying Your Uphold Account:

The most common issue regarding locked accounts revolves around the verification process. Non-verified members are limited to a cumulative transaction value of $1,000 will need to verify their account in order to continue to make transactions.

Verification allows:

 

I’m unable to log in to my Uphold account and I am a non-verified member—what should I do?

You will need to verify your account with Uphold to continue using our service. Uphold requires verification to protect the security of everyone using our service. Getting verified is easy! You can start the verification process by going to your account dashboard and clicking on “Become A Verified Member.”

Uphold requires a valid government issued ID in the form of a passport, national ID card, or driver’s license. You need to submit a ‘selfie’ picture of yourself holding your ID where both your face and the ID is visible. In addition, U.S. members will need to provide their social security or TAX ID number. Once you’ve entered the required information, please allow 24 hours for your account to be verified.

 

 

Locked Out: Troubleshooting for Verified Members

I’m having issues logging in with the Authy app.

If you have verified your account, but you are having issues logging in with the two-factor authentication code from the Authy app, make sure you are using the same phone number that is associated with your Uphold account. If you are still experiencing issues, contact our support team for assistance in resolving this matter by selecting “my verification code is not working” from the drop-down menu in our contact form.

 

My account says Uphold staff is currently reviewing my account verification request. What does this mean?

Verification is usually completed in a few minutes, but occasionally this process can run into issues that require additional verification steps or more information about you. Your account may be blocked temporarily while we work to resolve this matter.

 

I’ve provided all my verification information and my account is still locked.

It’s sometimes necessary to lock accounts while issues are investigated. It is Uphold’s policy to only allow one account per user as per our Membership Agreement, which every user must agree to before using our service. Users found violating this policy by creating multiple accounts may be unable to use Uphold’s services.

 

I added a new form of payment and my account was blocked.

If a payment method is added to an account and is then rejected by your bank, additional review measures may be required to ensure your account has not been compromised. Bank anti-fraud measures may flag transactions as unusual. In this case, please contact your bank and confirm the legitimacy of the transaction.

 

Contacting Support

If none of the questions above help you answer why you are having issues accessing your account or your account has been blocked, contact our support team to address and resolve the issue as quickly as possible. If you have a specific question regarding our services, such as compliance-related questions or a suggestion for us, please check out our Contact Us page or complete our contact form to route your inquiry properly.