When you sign up, we collect your legal name, date of birth, and phone number. This helps us protect you from fraud and keep our community safe.

You don't have to verify your identity until you withdraw or send funds to other people. But you can do it earlier if you want.

To become a verified user, you’ll need to provide:

One of the following valid government photo IDs:
Government ID, Drivers Licence and Passport

Take a clear picture of your valid photo ID, where every detail is readable and clear. We can’t accept scanned documents.

Check the details on your ID match those on your Uphold account (legal name, no nicknames)

Make sure your photo ID is valid for at least three more months.

Please don't take a photo of a photo. Your selfie needs to be "live".

You can get step-by-step guidance for our new mobile app here or, if you're using the web or the mobile app previous to version 4.0, here.

Residents of the United States need to submit a Social Security Number. It's a tax thing!
Residents of China need to submit a valid government-issued identification number.
Residents of Russia need to submit an International Passport with Latin characters.

Definitely! We encourage businesses and developers to use our open API as a platform for innovation.

Get started by visiting our development home, Uphold Connect, where you can find our Developer Terms, API documentation, developer community blog, and message board, testing environment, and access to our Github.

Once approved, we showcase apps built on top of Uphold in our App Directory, providing you with an immediate audience for your offering.

Integrating with Uphold gives you instant access to the benefits of our platform, including free and instant transactions, a one-for-one reserve backing of holdings, a transparent transaction ledger, built-in AML and KYC, world-class information security, and accelerated time to market.

If you believe that your account has been compromised or hacked please let us know immediately so we can take proper actions and investigate:

If you’re logged in, using your Mobile app (version 4.44.1 or higher)

Please note:This will restrict your account and we’ll follow up with you usually within one hour.

Submitting your request here and we’ll restrict your account to prevent any withdrawals, until it's fully secured.

Email us at support@uphold.com with “My account has been compromised” in the subject line and we’ll restrict your account to prevent any withdrawals, until it's fully secured.

If you don’t have access to the email associated with your Uphold account

You can use another email address and add the following information:

The email address associated with your Uphold account

The last four digits of the phone number associated with your Uphold account

Top Frequently Asked Questions

We’re here to help!