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Legal

Cookie Policy

UPHOLD COOKIE POLICY

Last updated on October 14, 2015.

1. CAN YOU CONTROL THESE TECHNOLOGIES?

Your browser or device may offer settings related to these technologies. For more information about whether these settings are available, what they do, and how they work, visit your browser or device's help material. If you disable certain settings, we may not recognize or respond to browser or device information and that may interfere with your use of the Service.

2. WHAT ARE THESE TECHNOLOGIES?

Cookies are small files that are placed on your browser or device by the website or app you’re using. Pixel tags (also called clear GIFs, web beacons, or pixels) are small blocks of code on a webpage or app that allow them to do things like read and place cookies and transmit information to us or our partners. The resulting connection can include information such as a device’s IP address, the time a person viewed the pixel, an identifier associated with the browser or device and the type of browser being used. Local storage is an industry-standard technology that allows a website or app to store and retrieve data on a person’s computer, mobile phone or other device. Some examples include device or HTML5 local storage and caching.

3. WHY DO WE USE THESE TECHNOLOGIES?

3.1 We use these technologies for a variety of reasons, such as improving our Service; and helping to keep it secure. While specific names of the cookies and similar technologies that we use may change from time to time as we improve and update our Service, they generally fall into the below categories of use:

3.2 Authentication. These technologies tell us when you are logged in so we can show you your dashboard, cards, transactions and other information about your account. The technologies also give us information about your use of the Service that we use for a variety of reasons, including making the member experience better.

3.3 Security. We take security seriously. The technologies we use help us detect potential or real abuse, Account compromises, multiple logins and other activity. They help us determine if the browser you’re using is new and give us information about active sessions related to your account. These technologies can also help us detect abuse and violations of terms and policies that are in place to protect us and our members, for example, attempting to determine activity is automated or human-initiated.

3.4 Location. We may use these technologies to predict your geography to further secure your account and deliver localized service.

3.5 Features. The technologies can help make your use of the Service smoother and easier by remembering information you provided and allowing us to tailor your experience. For example, we may be able to store certain preferences or show you relevant information about your value exchanges or otherwise learn when you have interacted with something on the Service.

3.6 Performance. We may use these technologies to better distribute traffic between servers and understand how well we are doing on page loading and other performance goals. And, we may be able to keep information right in your browser or device for faster loading and responses.

3.7 Analytics. We may also use the technologies for general research and to understand how members are is using the Service and/or third-party applications.

4. WHAT ABOUT MOBILE DEVICES?

4.1 Many mobile devices contain browsers not unlike browsers for computers. When applicable, we will use cookies in the same way we do if you are using the Service via your computer. If you consume the Service on devices that use local storage, Software Development Kits (SDKs) or Advanced Programming Interfaces (APIs), we will use these technologies to accomplish the same purposes.

4.2 We will use information about your device in ways consistent with the above and to improve the Service. We will collect and use information on transactions including payment information any applicable account, credit or debit card number and other card information, and other account and authentication information relating to any transactions.

4.3 As on the web, we also may use these technologies to store an identifier or other information on your device. We describe how we use these technologies and the information we received through their use above.

5. WHEN DO WE USE THESE TECHNOLOGIES?

Cookies and similar technologies are commonplace. We, like most other companies, use them regularly. We may place or use these technologies when you interact with our Services—a whether or not you are logged in. For example, when you visit our website(s) or use our applications, we may place or read cookies or receive information from your devices. We may also place cookies through a pixel on partner’s site or through developer’s applications.

6. WHEN DO WE READ COOKIES?

6.1 Web browsers send any cookies for a particular web domain (ex: uphold.com) to the website each time a machine with those cookies accesses content served from that domain. This means that any uphold.com cookies will be sent to us when any page is accessed at uphold.com by that machine. It also means that these cookies are sent to us when someone accesses a third-party website or application that integrates or uses our Service.

6.2 We may work with partners so that we can place or read cookies on your browsers or devices when you visit third-party services. This allows us to do things like read and reference cookies from more than one device or browser that you use, on and off of our Service, so we can provide you with consistent service across all of your devices and improve and understand your experience.

7. WHAT ABOUT OTHERS?

7.1 We sometimes use third parties in connection with the Service. They may use a pixel to collect information about your device so that they or we can identify you. If you authorize an application, developers may also use cookies, pixels or similar technologies (like local storage or information from your device), to help provide you with relevant services. For example, a developer or platform partner may use cookies, software developer kits (SDKs) or similar technologies to customize your experience while you’re using their app. Developers or our partners also may use these technologies to help share information with us, like how you use their website or application.

7.2 Those developing on our Platform may collect information when you view or use them, including information about you and your device or browser. They may do this using cookies or similar technologies. We require developers to be transparent about what they collect and how they use the information. To learn more about the information they collect or receive, please review their privacy policies.

8. WHAT IF YOU’RE NOT A MEMBER?

We still use cookies if you don’t have an Account or have logged out of your Account. For example, if you have logged out of your account we use cookies to help:

  • Identify and disable abuse
  • Recover your Account
  • Provide security features
  • Deter submission of false information
  • Identify public computers
  • Identify proxies
  • Generate insights about members and their usage.

We also set cookies if you don’t have an account, but have visited our site, to help us protect our members, the Site and Services from malicious activity like denial-of-service attacks and the automated access.

9. NEED FURTHER INFORMATION?

If you’ve got a question or you need further information about our Cookie Policy, contact us.