Security is in our DNA. Our number one priority is to protect you, your money, and your information. Security is built into our systems and culture.
Security is in our DNA. We obsess about it. Our top priority is to protect you, your money, and your information. Uphold is a community. We enforce stringent security standards across our platform - and continually educate our customers on the important role they have to play.
We deploy layered defenses to limit the scope and depth of potential attacks, as well as sophisticated encryption.
Security professionals routinely conduct security audits and penetration testing of our systems.
All our providers undergo appropriate due diligence checks. Special attention is paid to integrations incorporating sensitive data.
The Uphold team are background checked by an accredited vendor. Mandatory security and privacy training is conducted regularly.
The Uphold Security Operations Centre monitors systems year-round and responds immediately to any detected threat.
If you've found a security vulnerability in our platform, please report it to us via our public BugBounty program for a reward.
We work with a bug bounty platform called Intigriti. On this platform, you will find our public bug bounty program that is open to all here.
We only accept reports within the scope defined through the program.
We apply these and other security measures to protect you and your funds.
Verifying your identity helps to keep your transactions secure.
We maintain strong password requirements. We'll also do email verification if we detect anything untoward. If we detect unusual activity, we'll send you an email to verify it is you.
We give you an extra level of protection in the event that your login and password get stolen or compromised.
Scams are designed to give bad actors access to your funds. They often involve someone passing as a legitimate contact with whom you do business.
If you’re unsure an email is from us, please contact us here
Never leave your device unattended in a public place while you're logged in, and try to avoid public Wi-Fi. Never access or change your personal information in a public space. Always log out of your Uphold account.
Make sure you use a secure internet connection when you access Uphold. Look out for the “https” at the beginning of the website address, as well as the padlock security symbol in the browser frame.
You should install effective antivirus and anti-spy software, as well as turn on a firewall. Always ensure they are running when you use your computer.
Uphold's numerous patent-pending and proprietary technologies - including the Reserveledger™ and Reservechain™- vetted by regular independent audits, allow you to verify our obligations, transaction flows, assets, and solvency. At any time, you can confirm our reserve holdings and ensure that your funds are safe. See for yourself below.
As a FinCEN Registered Money Services Business (MSB) in the United States, and as an EMD Agent of an Electronic Money Issuer regulated by the FCA in the United Kingdom, Uphold is committed to compliance.
We implement robust KYC and Anti-Money Laundering controls to underpin our verification and identification processes and to identify suspicious activity. We’re committed to compliance with all applicable laws and regulations in the United States, Europe, and internationally.
Customer, employee, member, business partner, and developer partner identification verification, and ongoing, real-time due diligence.
Full compliance with Office of Foreign Assets Control (OFAC) regulations. Including real-time identification and investigation of unusual activity, and suspicious activity reporting.
Currency transaction reports and other reporting requirements triggered by transaction volumes and specified activity patterns as articulated in the Bank Secrecy Act (BSA).
Compliance with BSA record keeping requirements.
Compliance with lawful requests for information from law enforcement with the authority to make such requests.
Uphold is passionately committed to securing customer accounts and protecting our customers' privacy and data at all times. Uphold has created technology to adhere to local, state, federal, and international law to protect Personally Identifiable Information (PII), and any personal data collected from our customers is done in accordance with the highest industry standards.
PCI/DSS is a set of requirements created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB), designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Its primary focus is to improve payment account security throughout the transaction process and it is administered and managed by an independent body, the Payment Card Industry Security Standards Council.
Uphold is a pioneer in our space when it comes to the security of our consumers: we are one of the first companies working with digital currencies to become certified to PCI/DSS, one of the most stringent security standards in the industry. Being compliant means that we are doing our very best to keep our members' valuable information secure and out of the hands of people who could use that data in a fraudulent way.