Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment, and you shouldn't expect protection if something goes wrong. Take 2 minutes to learn more

Back

US Regulators and Customer Complaints

Last updated Nov 19, 2024

  • Alabama

    Money Transmission License, SC 541

    Alabama Securities Commission
    401 Adams Avenue, Suite 280
    Montgomery, AL 36104

    Alaska

    Money Transmitter License (for FIAT transactions Only) 

    For Alaska Residents Only:
    If your issue is unresolved by Uphold HQ, Inc. +1 (888) 821-0966, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

    Submit formal complaint form with supporting documents:
    Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
    If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

    State of Alaska - Department of Commerce, Community & Economic
    Development Division of Banking & Securities 333 Willoughby Avenue,
    9th Floor State Office Building Juneau
    Alaska 99801

    For Alaska Residents Only:
    If your issue is unresolved by Uphold HQ, Inc. +1 (888) 821-0966, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

    Submit formal complaint form with supporting documents:
    Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
    If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

    Arizona

    Money Transmitter, MT-1000828

    Arizona Department of Financial Institutions
    100 N. 15 th Ave., Ste. 261
    Phoenix, AZ 85007

    Arkansas

    Money Transmission License, 116842

    Arkansas Securities Department
    Heritage West Building, Suite 300
    201 East Markham Street
    Little Rock, AR 72201-1692

    Connecticut

    Money Transmitter License, MT-1269875

    State of Connecticut Department of Banking
    260 Constitution Plaza
    Hartford, CT 06103

    Delaware

    Sale of Checks and Transmission of Money, 021377

    Office of the State Bank Commissioner
    555 E. Loockerman Street, Suite 210
    Dover, DE 19901

    District of Columbia

    Money Transmitter License

    Department of Insurance, Securities & Banking
    1050 First Street NE #801
    Washington, DC 20002

    Florida

    License FT230000328

    Office of Financial Regulation

    200 E. Gaines Street

    Tallahassee, FL 32399

    Georgia

    Seller of Payment Instrument License; License 1269875

    Georgia Department of Banking and Finance Non-Depository Financial Institutions
    Division 2990 Brandywine Road
    Suite 200 Atlanta
    GA 30341-5565
    (770) 986-1136

    Idaho

    Money Transmitter- MTL-268

    Idaho Department of Finance
    Securities Bureau, 800 Park Blvd
    Suite 200, Boise
    ID 83712

    Illinois

    Money Transmitter License, MT.0000357

    Illinois Department of Financial and Professional Regulation
    Consumer Credit Section
    100 West Randolph Street 9-100
    Chicago, IL 60601

    Indiana

    DFI Money Transmitter License #45442

    Indiana Department of Financial Institutions
    Consumer Credit Division
    30 South Meridian, Suite 300
    Indianapolis, IN 46204

    Iowa

    Money Services License, 2015-0181

    State of Iowa Division of Banking
    200 E. Grand Avenue, Suite 300
    Des Moines, IA 50309

    Kansas

    Money Transmitter License, MT.0000152

    Office of the State Bank Commissioner
    700 S W Jackson, Suite 300
    Topeka, KS 66603

    Kentucky

    Money Transmitter License, SC701458

    Kentucky Department of Financial Institutions
    1025 Capital Center Dr., Ste. 200
    Frankfort, Kentucky 40601

    Maine

    Money Transmitter License

    Dept. of Professional & Financial Regulation
    Bureau of Consumer Credit Protection
    35 State House Station
    Augusta, ME 04333

    Maryland

    Money Transmitter License, 12-1269875

    The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Uphold HQ Inc., NMLS ID No. 1269875,
     at 1100 N Eutaw St Suite 611, Baltimore,
    MD 21201, or telephone number 1-(888)-784-0136.

    Michigan

    Money Transmitter License, MT0020224

    Michigan Department of Insurance and Financial Institutions
    PO Box 30220
    Lansing, MI 48909-7720

    Mississippi

    Money Transmitter #1269875

    Consumer Finance Division,

    4780 I-55 North, 5th Floor

    Jackson, MS 39211

    Missouri

    Missouri Sale of Checks and Money Transmitter License, MO-20-8620

    Missouri Division of Finance
    301 West High Street, Room 630
    Jefferson City, MO 65101

    Minnesota

    Money Transmitter License No. MN-MT-1269875

    Minnesota Commerce Department

    85 7th Place East, Suite 280

    Saint Paul, MN 55101

    Nevada

    FID Money Transmitter License,
    NVFID-C-00

    Customers may contact the Division of Financial Institutions with questions or complaints regarding the money transmission services.

    Nevada Financial Institutions Division
    3300 W. Sahara Avenue, Suite 250

    (702) 486-4120

    Customers may contact the Division of Financial Institutions with questions or complaints regarding the money transmission services.

    New Hampshire

    New Hampshire Money Transmitter License, 23024-MT

    State of New Hampshire Banking Department
    Consumer Credit Division
    53 Regional Drive, Suite 200
    Concord, NH 03301

    New Jersey

    Money Transmitter License, L070548

    New Jersey Department of Banking and Insurance
    PO Box 473
    Trenton, NJ 08625-0473

    New Mexico

    New Mexico Money Transmission License, (no number yet)

    Financial Institutions Division
    Money Services Business Unit
    PO Box 25101
    Santa Fe, NM 87504

    North Carolina

    Money Transmitter License #184705

    North Carolina Commissioner of Banks
    4309 Mail Service Center
    Raleigh, NC 27699

    North Dakota

    North Dakota Money Transmitter License, MT102971

    North Dakota Department of Financial Institutions
    2000 Schafer Street, Suite G
    Bismark, ND 58501

    Ohio

    Money Transmitter License-OHMT189

    Ohio Division of Financial Institutions
    Money Transmitters, 77 South High Street
    21st Floor, Columbus, OH 43115

    Oklahoma

    DOB Money Transmission License

    Oklahoma Banking Department -Nondepository Institutions 2900
    N. Lincoln Boulevard Oklahoma City
    Oklahoma 73105 (405) 521-2782
    Website:www.banking.ok.gov

    Oregon

    Oregon Money Transmitter License, 30241

    State of Oregon Department of Consumer & Business Services
    Division of Financial Regulation
    350 Winter Street NE, Room 410
    Salem, OR 97301-3881

    Pennsylvania

    Pennsylvania Department of Banking and Securities
    17 N. 2nd Street, Suite 1300, 
    Harrisburg, PA 17101

    www.dobs.pa.gov

    Puerto Rico

    License TM-120

    Commissioner of Financial Institutions Regulation and Licensing Division,

    1492 Ponce de Leon Avenue, Centro Europa Bldg,

    Suite 600 San Juan, PR 00907

    Rhode Island

    Electronic Money Transfers, 20163244MT

    Department of Business Regulation
    1511 Pontiac Ave
    Cranston, RI 02920

    South Carolina

    Money Transmitter License

    Office of the Attorney General
    Money Services Division P. O. Box 11549
    Columbia, SC 29211-1549

    South Dakota

    South Dakota Money Transmitter License- MT.2184

    South Dakota Division of Banking
    1601 N Harrison Ave #1
    Pierre
    SD 57501

    Tennessee

    Money Transmitter License, 1269875

    Please note that this license and the required surety bond do not cover the transmission of virtual currency. Uphold is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

    Tennessee Department of Financial Institutions
    312 Rosa L. Parks Avenue, 26th Floor
    Nashville, TN 37243

    Please note that this license and the required surety bond do not cover the transmission of virtual currency. Uphold is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

    Texas

    License Number 3164

    If you have a complaint, first contact Uphold HQ Inc. at +1 (888) 821-0966 or our support team, and if you still have an unresolved complaint regarding Uphold HQ Inc.'s money transmission activity, please direct your complaint to:

    Consumer Financial Protection Bureau

    855-411-2372, 855-729-2372 (TTY/TDD)

    www.consumerfinance.gov 

    In addition, if you are a Texas resident:

    Texas Department of Banking

    2601 North Lamar Boulevard

    Austin, Texas 78705 

    1-877-276-5554 (toll-free)

    www.dob.texas.gov 

    Texas Department of Banking
    2601 North Lamar Blvd
    Austin, TX 78075

    If you have a complaint, first contact Uphold HQ Inc. at +1 (888) 821-0966 or our support team, and if you still have an unresolved complaint regarding Uphold HQ Inc.'s money transmission activity, please direct your complaint to:

    Consumer Financial Protection Bureau

    855-411-2372, 855-729-2372 (TTY/TDD)

    www.consumerfinance.gov 

    In addition, if you are a Texas resident:

    Texas Department of Banking

    2601 North Lamar Boulevard

    Austin, Texas 78705 

    1-877-276-5554 (toll-free)

    www.dob.texas.gov 

    Utah

    Money Transmitter License, 177

    Utah Department of Financial Institutions
    324 South State Street, Suite 201
    Salt Lake City, Utah 84111

    Vermont

    Vermont Money Transmitter- 100-151

    Vermont Department of Financial Regulation
    Banking Division
    89 Main Street, Montpelier
    VT 05620

    Virginia

    Money Order Seller & Money Transmitter License #MO-395

    Bureau of Financial Institutions Administration and Licensing Section 1300 E.
    Main Street, Suite 800 Richmond, VA 23219. 
    (804) 371-9690

    Washington

    Money Transmitter License, 550-MT-100543

    State of Washington - Department of Financial Institutions
    Division of Consumer Services
    150 Israel Road, S.W.
    Tumwater, WA 98501

    West Virginia

    Money Transmitter License WVMT-1269875

    Division of Financial Institutions
    900 Pennsylvania Avenue, Suite 306
    Charleston, WV 25302-3542

    Wyoming

    Money Transmitter License, MT-7297

    State of Wyoming, Department of Audit- Division of Banking, 
    Hathaway Building, 2nd Floor, 
    2300 Capitol Avenue, Cheyenne, WY 82002 
    (307) 777-6485



Uphold Europe Limited, Reg No. 09281410, Registered Office: Eastcastle House, 27/28 Eastcastle Street, London, United Kingdom, W1W 8DH

Uphold (FRN: 938277) is registered with the Financial Conduct Authority (FCA) for AML purposes and complies with the Money Laundering, Terrorist Financing and Transfer for Funds (Information on the Payer).

Uphold is also an EMD agent (FRN: 938277) of Optimus Cards UK Limited (FRN: 902034) which is authorised and regulated by the Financial Conduct Authority to issue e-money pursuant to the Electronic Money Regulations 2011.

Cryptoasset services offered by Uphold Europe Limited are unregulated and not covered by the Financial Services Compensation Scheme as well as the FCA’s consumer protection regulations. Cryptoassets are very high risk and speculative. You should be aware and prepared to potentially lose some or all of your money. You should carefully consider whether trading or holding cryptoassets is suitable for you in light of your financial circumstances. Gains may be subject to Capital Gains Tax and there may be extra charges when paying via credit card from your provider. Geographic restrictions may apply.

Fiat money payments and balances (fiat is another name for traditional currencies, such as GBP, USD and EUR) constitute regulated e-money and payment services. In providing fiat balances, you are being issued with e-money by Optimus and Uphold is acting as its agent. See specific e-money terms. E-money is not a deposit or investment account which means that your e-money will not be protected by the FSCS. Your funds will be held in a designated safeguarding account with a regulated financial institution. E-money will not earn any interest.

Uphold is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UK Data Protection Act, underscoring our dedication to protecting the personal data and privacy rights of our global customers.

© 2025 Uphold Europe Limited. All rights reserved.

<p><strong>Staking is BACK!<span style="color: #84fb7f;"> Earn up to <span class="highlight" style="color: #84fb7f;">17.6%</span> rewards today.</span></strong></p>

Staking is BACK! Earn up to 17.6% rewards today.

Enjoy competitive rewards while supporting blockchain networks.

Start earning today