US Regulators and Customer Complaints
Last updated Jul 1, 2026
Alabama |
Money Transmission License, SC 541 |
Alabama Securities Commission |
Alaska |
Money Transmitter License (for FIAT transactions Only) |
State of Alaska - Department of Commerce, Community & Economic Development Division of Banking & Securities
|
|
For Alaska Residents Only: Submit formal complaint form with supporting documents: |
||
Arizona |
Money Transmitter, MT-1000828 |
Arizona Department of Financial Institutions |
Arkansas |
Money Transmission License, 116842 |
Arkansas Securities Department |
California |
California Digital Financial Assets Law (DFAL) License, Application Pending |
California Department of Financial Protection and Innovation (DFPI) |
|
|
Notice: No digital financial asset is currently recognized as legal tender by the State of California or the United States. Digital financial asset balances held with Uphold HQ Inc. are not insured or guaranteed by the Federal Deposit Insurance Corporation, the National Credit Union Share Insurance Fund, the Securities Investor Protection Corporation, or any other governmental insurer up to the full U.S. dollar equivalent of those assets. Information regarding any private insurance coverage maintained by Uphold HQ Inc. or its affiliates against theft or loss of digital financial assets, including the maximum amount of coverage and the specific insured risks that may result in partial coverage of your assets, is available upon request. Fees: A full schedule of our fees and charges can be found at https://uphold.com/get-started/service-fees. Fees may be subject to change, and any such changes will be disclosed to you prior to the completion of a transaction. Risk of Loss: The transfer of digital financial assets is irrevocable. Once a transaction is initiated, it cannot be reversed. Uphold HQ Inc. is not liable for losses caused by unauthorized, mistaken, or accidental transactions unless otherwise required by law. Consumer Protections: For information regarding your rights under the California Digital Financial Assets Law, or to file a complaint, you may contact the DFPI at 1-866-275-2677 or visit www.dfpi.ca.gov. Toll-free customer service for California customers: (888) 831-1780 (live customer assistance available at least 10 hours per day, Monday through Friday, excluding federal holidays) |
|
Colorado |
Money Transmitter License, 500350 |
Colorado Department of Regulatory Agencies, |
Connecticut |
Money Transmitter License, MT-1269875 |
State of Connecticut Department of Banking |
Delaware |
Sale of Checks and Transmission of Money, 021377 |
Office of the State Bank Commissioner |
District of Columbia |
Money Transmitter License |
Department of Insurance, Securities & Banking |
Florida |
License FT230000328 |
Office of Financial Regulation |
Georgia |
Seller of Payment Instrument License; License 1269875 |
Georgia Department of Banking and Finance Non-Depository Financial Institutions |
Idaho |
Money Transmitter- MTL-268 |
Idaho Department of Finance Mailing Address: |
Illinois |
Money Transmitter License, MT.0000357 |
Illinois Department of Financial and Professional Regulation |
Indiana |
DFI Money Transmitter License #45442 |
Indiana Department of Financial Institutions |
Iowa |
Money Services License, 2015-0181 |
State of Iowa Division of Banking
|
Kansas |
Money Transmitter License, MT.0000152 |
Office of the State Bank Commissioner 700 S W Jackson, Suite 300 |
Kentucky |
Money Transmitter License, SC701458 |
Kentucky Department of Financial Institutions 1025 Capital Center Dr., Ste. 200 |
Maine |
Money Transmitter License |
Dept. of Professional & Financial Regulation |
Maryland |
Money Transmitter License, 12-1269875 |
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Uphold HQ Inc., NMLS ID No. 1269875, at 1100 N Eutaw St Suite 611, Baltimore, |
Michigan |
Money Transmitter License, MT0020224 |
Michigan Department of Insurance and Financial Institutions PO Box 30220 |
Mississippi |
Money Transmitter #1269875 |
Consumer Finance Division, 4780 I-55 North, 5th Floor Jackson, MS 39211 |
Missouri |
Missouri Sale of Checks and Money Transmitter License, MO-20-8620 |
Missouri Division of Finance |
Minnesota |
Money Transmitter License No. MN-MT-1269875 |
Minnesota Commerce Department 85 7th Place East, Suite 280 Saint Paul, MN 55101 |
Nevada |
FID Money Transmitter License, |
Nevada Financial Institutions Division |
New Hampshire |
State of New Hampshire Banking Department Consumer Credit Division 53 Regional Drive, Suite 200 |
|
New Jersey |
Money Transmitter License, L070548
|
New Jersey Department of Banking and Insurance PO Box 473 |
New Mexico |
New Mexico Money Transmission License, (no number yet) |
Financial Institutions Division PO Box 25101 |
North Carolina |
Money Transmitter License #184705 |
North Carolina Commissioner of Banks 4309 Mail Service Center |
North Dakota |
|
North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G |
Ohio |
Money Transmitter License-OHMT189 |
Ohio Division of Financial Institutions Money Transmitters, 77 South High Street, 21st Floor, Columbus, OH 43115 |
Oklahoma |
DOB Money Transmission License |
Oklahoma Banking Department -Nondepository Institutions 2900 N. Lincoln Boulevard Oklahoma City Oklahoma 73105 (405) 521-2782 |
Oregon |
Oregon Money Transmitter License, 30241 |
State of Oregon Department of Consumer & Business Services Division of Financial Regulation |
Pennsylvania |
Pennsylvania Department of Banking and Securities 17 N. 2nd Street, Suite 1300, |
|
Puerto Rico |
License TM-120 |
Commissioner of Financial Institutions Regulation and Licensing Division 1492 Ponce de Leon Avenue, Centro Europa Bldg, Suite 600 San Juan, PR 00907 |
Rhode Island |
Electronic Money Transfers, 20163244MT |
Department of Business Regulation 1511 Pontiac Ave |
South Carolina |
Money Transmitter License |
Office of the Attorney General Box 11549 - Columbia, SC 29211-1549 |
South Dakota |
South Dakota Money Transmitter License- MT.2184 |
South Dakota Division of Banking 1601 N Harrison Ave #1 |
Tennessee |
Money Transmitter License, 1269875 |
Tennessee Department of Financial Institutions 312 Rosa L. Parks Avenue, 26th Floor Nashville, TN 37243 |
|
|
Please note that this license and the required surety bond do not cover the transmission of virtual currency. Uphold is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency. |
|
Texas |
|
Texas Department of Banking 2601 North Lamar Blvd |
|
|
If you have a complaint, first contact Uphold HQ Inc. at +1 (888) 821-0966 or our support team, and if you still have an unresolved complaint regarding Uphold HQ Inc.'s money transmission activity, please direct your complaint to:
In addition, if you are a Texas resident:
|
|
Utah |
|
Utah Department of Financial Institutions 324 South State Street, Suite 201 |
Vermont |
Vermont Money Transmitter- 100-151 |
Vermont Department of Financial Regulation Banking Division |
Virginia |
Money Order Seller & Money Transmitter License #MO-395 |
Bureau of Financial Institutions Administration and Licensing Section 1300 E.Main Street, Suite 800 Richmond, VA 23219. |
Washington |
|
State of Washington - Department of Financial Institutions Division of Consumer Services 150 Israel Road, S.W. |
West Virginia |
Money Transmitter License WVMT-1269875 |
Division of Financial Institutions 900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302-3542 |
Wyoming |
Money Transmitter License, MT-7297 |
State of Wyoming, Department of Audit- Division of Banking Hathaway Building, 2nd Floor,
|