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Uphold Subprocessor list

Last updated 10 Mar 2025

Processor

Purpose

Location

AdRoll

Targeted marketing (if opted in)

United States

Amazon Web Services

Cloud hosting

United States

AppsFlyer

Analytics and attribution (if opted in)

United States

Atomic

Banking Partner (US Customers Only)

United States

Checkout.com

Credit/debit card processing

United States

Cross River Bank

Banking Partner (US Customers Only)

United States

Customer.io

Customer communications

United States

DataDog

Data observability and analytics 

United States

Ekata (Whitepages)

Digital identity verification and fraud monitoring

United States

Google Authenticator

Customer authentication services

United States

Google Places Autocomplete

Provide real-time suggestions for addresses and places

United States

LHV Bank Limited

Banking Partner (UK Customers Only)

United Kingdom

LHV AS Pank (EE)

Banking Partner (EU Customers Only)

Lithuania

Optimus

Uphold card program 

United Kingdom

Persona

Account Management, KYC, and IDV provider

United States

Plaid (US Only)

Bank connectivity, Financial transaction verification, and data ingestion service via Plaid Layer (if opted in)

United States

Segment

Data transfer & processing

United States

Sift

Fraud prevention

United States

SSG

Customer support services

Mexico

SumSub

Address verification services

Germany

Trulioo

Address verification services

Canada

Twilio

Automated SMS services

United States

Unit 21

Fraud Prevention

United States

Veriff

Identity verification

Estonia

Zendesk

Customer Support ticket management

United States



Uphold Europe Limited, Reg No. 09281410, Registered Office: Eastcastle House, 27/28 Eastcastle Street, London, United Kingdom, W1W 8DH

Uphold (FRN: 938277) is registered with the Financial Conduct Authority (FCA) for AML purposes and complies with the Money Laundering, Terrorist Financing and Transfer for Funds (Information on the Payer).

Uphold is also an EMD agent (FRN: 938277) of Optimus Cards UK Limited (FRN: 902034) which is authorised and regulated by the Financial Conduct Authority to issue e-money pursuant to the Electronic Money Regulations 2011.

Cryptoasset services offered by Uphold Europe Limited are unregulated and not covered by the Financial Services Compensation Scheme as well as the FCA’s consumer protection regulations. Cryptoassets are very high risk and speculative. You should be aware and prepared to potentially lose some or all of your money. You should carefully consider whether trading or holding cryptoassets is suitable for you in light of your financial circumstances. Gains may be subject to Capital Gains Tax and there may be extra charges when paying via credit card from your provider. Geographic restrictions may apply.

Fiat money payments and balances (fiat is another name for traditional currencies, such as GBP, USD and EUR) constitute regulated e-money and payment services. In providing fiat balances, you are being issued with e-money by Optimus and Uphold is acting as its agent. See specific e-money terms. E-money is not a deposit or investment account which means that your e-money will not be protected by the FSCS. Your funds will be held in a designated safeguarding account with a regulated financial institution. E-money will not earn any interest.

Uphold is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UK Data Protection Act, underscoring our dedication to protecting the personal data and privacy rights of our global customers.

© 2025 Uphold Europe Limited. All rights reserved.