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User Verification Procedures and Limits

Last updated 09 Feb 2020

  • We use multi-level systems and procedures to collect and verify information about you in order to help keep ourselves, other users and our partners safe from fraudulent activity and for record-keeping purposes. In addition, to help the government fight the funding of terrorism and money laundering activities, applicable law requires financial institutions to obtain, verify and record information that identifies each person who opens an account.

    • Providing: Their full legal name, Date of birth, Home address, Country of residence, Country of citizenship, Email address, Phone number.
    • Verifying their email address and phone number
    • Verifying their identity using a government-issued ID – such as a passport or driver’s license
    • Accepting our User Agreement and Privacy & Data Policy
    • Confirming review of applicable disclosures related to the risks associated with buying, selling and trading cryptocurrency
    • Defining expected use of the Uphold platform and substantiating funding sources and employment

    We also may require that you provide or verify additional identifying information or wait some amount of time before permitting you to use the Uphold platform.

    A corporation, partnership, trust or other legal entity may need to provide other information, such as its principal place of business, local office, employer identification number, certified articles of incorporation, government-issued business license, a partnership agreement or a trust agreement.

    If you don't provide the information requested or your identity can't be verified, we may not be able to open an account or carry out transactions for you. If we have already opened an account for you, we may have to close it.

    You may view applicable volume limits by visiting here.

    You can contact us through support to request increased limits. We may require you to submit to enhanced due diligence at your cost and, of course, we cannot guarantee that we can increase your limits.