Accessibility

Support for Vision Impairments

At Uphold, we recognize the importance of delivering a user-friendly experience for individuals with visual impairments. 

One simple way to enhance usability might be to increase the text size on our website.

Here's how:

1. Website Accessibility

   • Google Chrome: Explore the range of accessibility features available here.
   • Safari: Alter the accessibility preferences by selecting Safari, then Preferences/Settings, and choose Advanced. Adjust the minimum text size under “Never use font sizes smaller than”. More details here.
   • MacOS: Several accessibility features are available on Apple computers. Learn more here.
   • Firefox: Access a range of accessibility features here.
   • Internet Explorer: Explore various accessibility features here.

2. Mobile App Accessibility

   • Android: Google's Android OS provides numerous accessibility features like text-to-speech, display settings, interaction controls, and hearing aid connectivity. Find these in the accessibility section of your phone's settings app. Learn more here.

   • Apple: iOS offers features like text-to-speech (Voice Control), accessibility keyboards (here), and display settings (here). These can be configured in the accessibility section of your phone's settings app. Detailed instructions are available here.

3. Support if your Hearing is Impaired

   • Our digital assistant is ready to help 24/7. To reach out:

     • In the Mobile App, tap on ‘More’, select ‘Help’, then ‘Chat with us’.

     • If using a PC or Computer, once logged in, select ‘More’ located at the bottom left-hand side of the screen, choose ‘Help’ then ‘Chat with us’.

   • Occasionally, our teams might need to contact you via telephone. Let us know if you need someone to speak louder during any necessary phone interactions.

4. Support for Mental Health Concerns

   • If you're experiencing mental health issues that affect your ability to manage your finances or make investments, our digital assistant is here to help. We're committed to providing support and tools that can assist you in managing your account effectively.

5. Further Assistance

   • If you have any additional questions, please don’t hesitate to contact our support team.

6. UK Resources for Vulnerable Customers

   1. A customers’ personal circumstances and risk tolerance for trading crypto depend on many factors, including physical health considerations, impactful life events, financial health, and financial literacy. One, or a combination of these factors, may increase the risks faced by a customer when trading crypto.

   2. Uphold is always here to support users with any questions about our platform or trading crypto as we continue on our mission to redefine the Web3 economy and how financial value is held and transacted. If you identify as a vulnerable customer and would like additional support or advice regarding Uphold, you can request to speak to our Complaints Team. Should you require additional external support about physical or emotional hardships you might be experiencing, please reach out to the following organisations:

      • Age UK - Information, friendship and advice to older people
      • AtaLoss - Free live chat with a bereavement counsellor
      • Carers UK - Support for unpaid carers for family or friends
      • GOV.UK Career Advice team - Support for career decisions throughout your life
      • Money Helper - Free, impartial financial guidance that’s backed by the government on a range of topics including benefits and money troubles.
      • NHS 111 - Health advice and reassurance
      • Samaritans - A listening service that will give you space to talk through your feelings and help talk through any concerns.